lastminute.com group

More than 1,000 people enjoy working with us and contribute to provide our audience with a comprehensive and inspiring offering of travel related products and services

Theatre and Entertainment Executive FTC

Theatre and Entertainment Executive FTC

The Role

This role has responsibility for growing the lastminute.com Theatre and Entertainment categories through effective inventory management using sales channels across the UK and Europe, and ensuring effective promotion through all available channels in order to meet and exceed sales targets.
The successful candidate will work closely with the Head of Ticketing and the theatre team and be responsible for inventory management, packaging, client support and account management across our Theatre and Entertainment ticketing business.
This is a great opportunity to work in one of the most dynamic departments in lastminute.com where the emphasis is on having a good time whilst delivering consistently good results.


Key Responsibilities will include
  • To support in the management of theatre ticket allocations on lastminute.com theatre and entertainment platforms ensuring that allocations never run low/out
  • To manage event set-up and allocation management for dated & long running events
  • Check all pricing and product descriptions on the site for accuracy
  • Undertake competitor analysis
  • Providing sales reports on principle tickets to senior management and finance personnel
  • Liaising with venue box offices on all issues relating to getting extra tickets, marking back tickets, providing ad hoc reports as necessary and ensuring venue box offices are kept informed of all decisions that may affect operational procedure
  • Ensuring meal deals and other theatre packages are topped up and refreshed as required
  • Liaising with the lastminute.com Trade Desk to help resolve escalated customer service issues. Also ensuring that the lastminute.com Trade Desk has all relevant information relating to products set up on the site
  • To establish and maintain strong relationships with all theatre and entertainment suppliers across the UK
  • To ensure that all lastminute.com deal sheets and contracts are accurately filed and can be easily referenced as required
  • To ensure that the event set-up team are provided with accurate information and visual assets about allocations when setting up and/or making amendments to event
  • Being the escalated point of contact for venue box offices
  • Keep an updated contact sheet for all theatre and entertainment suppliers
  • Keeping accurately filed documents - to include all deal sheets and current artwork (archiving when appropriate)
  • Responsible for administration and distribution of trade night events
  • Liaising with marketing team to ensure accurate and up to date information is provided for merchandising across multiple channels including CRM, site, affiliates, PPC and brand
  • Maximising opportunities to increase margin where possible
  • To support the Head of Ticketing in running campaign presentations and wrap-up reports
  • Attend meetings with suppliers when appropriate
  • Attend theatre events and represent lastminute.com in a positive and professional manner                                                                                                                               

Skills and Experience - specialist technical knowledge
Essential
  • Passion and knowledge of the Theatre & Live Entertainment Ticketing industries
  • Confident, outgoing and organised person with impeccable attention to detail
  • A proven history of working in the theatre industry, box office environment or at an Arts venue
  • Sound negotiation skills
  • Sound commercial sense and highly numerate with good analytical skills
  • Excellent computer skills including Google sheets, Excel, PowerPoint and Word
  • Excellent relationship building skills within Theatre & Live Entertainment Ticketing industries.
  • An understanding of the Theatre & Live Entertainment Ticketing from both a customer and supplier perspective


Abilities/Qualities
  • Thorough and meticulous with extreme attention to detail
  • Proactive team player
  • Self-motivated, tenacious, uses initiative and problem solver
  • Work to tight deadlines with a can-do attitude
  • Strong communicator internal / external
Corporation
lastminute.com group
Areas
Sales
Country
LONDON (England)



© lastminute.com NV
C/o Private Equity Services (Amsterdam BV) Jan Van
Goyenkade 8 1075 HP AMSTERDAM. Netherlands

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